Refund Policy
30-Day Returns
You have 30 days from the date you receive your item to request a return.
To be eligible, your item must be:
- Unworn, unused, and in the same condition you received it
- In its original packaging, with all tags attached
- Accompanied by your receipt or proof of purchase
How to Start a Return
- Request a return by emailing us at vyrellishop@gmail.com with your order number and the reason for your return.
- Wait for approval. Once we review your request, we'll send you a return shipping label along with instructions on how and where to send your package.
- Ship it back. Please don't send items back before receiving return approval — unrequested returns will not be accepted.
Questions at any point? Reach out to vyrellishop@gmail.com — we're happy to help.
Damages, Defects & Incorrect Items
Please inspect your order as soon as it arrives. If an item is defective, damaged, or not what you ordered, contact us immediately at vyrellishop@gmail.com with your order number and a photo of the issue, so we can make it right as quickly as possible.
Items That Can't Be Returned
A few categories of items are excluded from our return policy:
- Perishable goods (food, flowers, plants)
- Custom or personalised products, including special orders
- Personal care and beauty products
- Hazardous materials, flammable liquids, or gases
- Sale items
- Gift cards
If you're unsure whether your item qualifies, get in touch before ordering or returning — we're glad to clarify.
Exchanges
We don't process direct exchanges. The fastest way to get the item you want is to:
- Return your original item (once your return is approved and processed), and
- Place a new order separately for the item you'd like instead.
This ensures you get your replacement without waiting on the return cycle to complete first.
EU 14-Day Cooling-Off Period
If your order is shipped within the European Union, you're entitled to cancel or return it within 14 days of receipt, for any reason and without needing to provide justification — in line with EU consumer protection law.
The same condition requirements apply: items must be unworn, unused, in original packaging, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your return, we'll notify you whether your refund has been approved.
- Approved refunds are issued automatically to your original payment method within 10 business days.
- Please note your bank or card provider may take additional time to post the refund to your account.
- If more than 15 business days have passed since your return was approved and you haven't seen the refund, contact us at vyrellishop@gmail.com and we'll look into it right away.
Questions?
Our team is here to help with anything return-related. Email us anytime at vyrellishop@gmail.com.